As you settle into your new role I thought I’d introduce ourselves to you.
We’re Enee and we’re your IT people. That means that if you have problem logging into your computer, accessing a program or if you aren’t able to print, you can come to us!
How to request support from Enee
The best way to request assistance from us is to open a ticket – which can be done by sending us an email at firstname.lastname@example.org.
If however, the problem is stopping you, or a group of you from doing work, then it may be best to give our helpdesk a call at (08) 7070 0900 and pressing option #1.
What information should I provide?
Figuring out what’s wrong can sometimes feel like finding a needle in a haystack! Providing us with the following information helps us out a lot, and speeds up the process:
- What were you trying to do and what was the outcome?
- What exactly did the error message say?
- Is it repeatable or random?
- How many people is this issue affecting?
- Do you have a workaround?
That’s all from us!
For more information on how to request support and our response times click here.
To learn more about our team click here.