Position Open – Senior IT Support Engineer

  • Full time role
  • Engaging and stimulating work
  • Professional development opportunities
  • Flexible working environment

If you thrive on problem solving and getting hands-on in solving complex IT issues, and providing the most effective IT solutions for customers, we’d love to hear from you!

An exciting opportunity has opened up for a motivated and proactive IT Support Engineer to join a growing, fast paced technology based business in Adelaide on a Full Time basis.

Who are we looking for?

Our ideal candidate is someone who is able to work independently but also excels within a team.

First and foremost we are looking for candidates that:

  • Have 4+ years experience in an IT support environment
  • Are passionate about technology and have the drive to continuously learn about what is happening in the IT world
  • Demonstrated ability to solve complex technology related problems independently and as part of a team
  • Have strong people skills and enjoy working with people
  • Are fanatical about customer service (we take this seriously!), with the ability to clearly articulate solutions to complex technical problems
  • Are efficient, proactive and focused in a busy and dynamic environment
  • Are willing and determined to meet deadlines, budgets and KPI’s with high quality results
  • Ability to analyse a customers needs, and recommend products & services that will align with their needs

Please address how you meet the above qualities in your cover letter to us.

Technical skills we are looking for are:

  • Expert knowledge of Windows Server operating system
  • Expert knowledge of the Windows Desktop operating system
  • Strong understanding of networking principles (expert networking skills will be looked upon favourably, but not essential)
  • Knowledge and demonstrated experience with Remote Management and Monitoring software ( such as Kaseya products) will be looked upon favourably, but not essential
  • Knowledge and demonstrated experience working with a professional services automation (PSA) tool (such as Autotask or Connectwise) will be looked upon favourable, but not essential

What would I be doing in this position?

The successful candidate will form part of a growing and enthusiastic team, providing a range of IT services on a day to day basis, including:

  • Being in a customer-facing role as part of a team of Engineers, sharing knowledge and working collaboratively to assist each other when needed
  • Actively engaging with clients (remotely and on-site) to help solve a variety of technology issues and providing expert advice
  • Assisting with the proactive monitoring and maintenance of critical IT infrastructure
  • Providing input and assistance with the design of new IT environments
  • Assisting with the implementation of the above designs
  • … and a variety of other IT services related tasks

Who is Enee?

Enee is a forward thinking player in the IT services industry… and we are growing!

You will be joining a rapidly expanding team that is serious about delivering great services and solutions to our diverse customer base.

As an organisation:

  • We value our people.
  • We seek engaging, stimulating work.
  • We support and encourage continual professional development.
  • We understand the importance of a clear career path and growth opportunities.
  • Above all, we believe that having fun and a healthy work-life balance is as important as the work itself!

Why we think it is great to work at Enee!

  • Flexible working environment
  • A variety of projects across various client industries and markets
  • A long term opportunity with a strong, growing business
  • A great office environment and friendly co-workers who all work hard, but also know how to have a laugh and some fun!

Salary

Salary will be commensurate with experience and demonstrated past performance. We are looking for IT engineers with 4+ years of relevant experience at a minimum, but will consider more senior/experienced applicants also.

Please email  employment@enee.com.au  to apply. 

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