Position Open – IT Support Engineer

Are you looking to take the next step in your IT career?

We are looking for a high-performing, motivated and proactive Senior IT Support Engineer to join a growing, fast-paced technology-based business in Adelaide on a Full-Time basis. The successful candidate will help us to grow our IT Support department to meet our expanding needs while being a key resource to help drive the business forward, while providing input to help achieve best practices and process improvements.

 

As an organisation we:

  • Value our people
  • Seek engaging, stimulating work
  • Support and encourage continual professional development
  • Understand the importance of a clear career path and growth opportunities
  • Believe above all that having fun and a healthy work-life balance is as important as the work itself!

 

What would I be doing in this position?

 
This role will see the successful candidate:
  • Being in a customer-facing role as part of a team of Engineers, sharing knowledge and working collaboratively to assist each other when needed
  • Working with Enee account managers and actively engaging with clients
    (remotely and on-site) to help solve a variety of technology issues
  • Assisting with the proactive monitoring and maintenance of critical IT infrastructure
  • Providing input and assistance with the architecture and design of new or upgraded IT environments
  • Assisting with the implementation of the above designs
  • A variety of other IT services related tasks

 

Who are we looking for?

 
First and foremost we are looking for candidates that:
  • Have 3-5 years of experience in a similar senior role in an IT support environment, preferably in an MSP / IT Service Provider environment, serving multiple clients
  • Are passionate about technology and have the drive to continuously learn and develop your technical skills
  • Demonstrated ability to solve complex technology-related problems independently and as part of a team
  • Have strong people skills and enjoy working with people
  • Are fanatical about customer service (we take this seriously!), with the ability to clearly articulate solutions to complex technical problems
  • Are efficient, proactive and focused in a busy and dynamic environment
  • Are willing and determined to meet deadlines, budgets and KPI’s with high-quality results
  • Ability to analyse a customer’s needs, and recommend products & services that will align with their needs
 
Technical skills we are looking for are:
  • Expert knowledge of Windows Server in small & medium business environments, including the ability to design a solution, install & configure,
    and provide ongoing support including complex technical troubleshooting and remediation of issues
  • Expert knowledge of design, deployment and support of the Windows desktop operating system
  • Strong knowledge of networking as it relates to small & medium business networks
  • Knowledge of Mikrotik will be looked upon favourably, but not essential
  • Strong knowledge of Office 365, Google Workspaces will be looked upon favourably
  • Knowledge and experience with cloud platforms such Azure, Amazon AWS and Google Cloud will be looked up favourably
  • Knowledge and demonstrated experience with Remote Management and Monitoring software (such as Kaseya) will be looked upon favourably
  • Knowledge and demonstrated experience working with a professional services automation (PSA) tool (such as Autotask or Connectwise) will be looked upon favourably
  • A degree, certificate or qualification in a relevant field will be looked upon favourably

Is this job for you?

If this sounds like an opportunity for you, please email employment@enee.com.au, or submit via Seek, a CV and Cover Letter that specifically addresses the skills and attributes highlighted above, and demonstrates your experience.
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